Privacy Policy

Milk Fish – Privacy Policy Document
Prepared for OTT Platform Compliance, Google Play Store Submission & User Data Protection

EFFECTIVE DATE: May 1, 2025

1. INTRODUCTION

Welcome to Milk Fish ("Milk Fish", "we", "our", "us").

Milk Fish is a premium OTT entertainment platform offering web series, movies, regional entertainment, drama, thriller, romance, fictional mature entertainment content, and subscription-based streaming services.

This Privacy Policy explains how Milk Fish collects, uses, stores, protects, and discloses user information while using our mobile applications, websites, smart TV applications, and related digital services.

By accessing or using Milk Fish, users agree to this Privacy Policy.

2. ELIGIBILITY

Milk Fish is intended only for users who are 18 years of age or older.

Users below 18 years are prohibited from accessing the platform.

Milk Fish may implement age-verification mechanisms to restrict underage access.

3. INFORMATION WE COLLECT

Milk Fish may collect the following categories of information:

A. Personal Information

• Full Name
• Email Address
• Mobile Number
• Date of Birth

B. Usage Information

• Viewing history
• Search history
• Watch preferences
• User interactions
• Streaming behavior
• Session activity

C. Subscription & Payment Information

• Subscription status
• Transaction references
• Payment confirmations

Milk Fish does NOT store complete debit card, credit card, or banking credentials on its servers.

4. PURPOSE OF DATA COLLECTION

Milk Fish uses collected information for:

• User account creation
• Authentication & login
• Subscription activation
• Personalized content recommendations
• Streaming optimization
• Customer support
• Fraud prevention
• Platform analytics
• Security monitoring
• Policy enforcement
• Legal compliance

5. COOKIES & TRACKING TECHNOLOGIES

Milk Fish may use:

• Cookies
• SDK integrations
• Analytics tools
• Device identifiers
• Advertising identifiers
• Recommendation technologies

These technologies help improve:

• Personalization
• User experience
• Streaming performance
• Platform stability
• Advertisement relevance

Users may disable cookies through device/browser settings; however, some platform features may not function properly.

6. THIRD-PARTY SERVICES

Milk Fish may integrate with third-party services including:

• Payment gateways
• Cloud hosting providers
• CDN services
• Analytics providers
• Customer support tools
• Advertising networks

Examples may include:

• Razorpay
• Cashfree
• PhonePe
• AWS CloudFront
• AWS S3

Third-party providers operate under their own privacy policies and legal terms.

7. DATA SECURITY

Milk Fish implements industry-standard security practices including:

• HTTPS encrypted communication
• Token-based authentication
• Restricted internal access
• Secure cloud infrastructure
• API protection
• Security monitoring systems

All data transmitted between users and Milk Fish is encrypted using HTTPS/TLS. Personal data is stored securely on encrypted cloud servers.

While we strive to protect user information, no digital platform can guarantee absolute security.

8. CONTENT MODERATION & SAFETY

Milk Fish maintains moderation systems involving:

• AI-based detection systems
• Human moderation review
• Abuse reporting tools
• User blocking systems
• Copyright complaint mechanisms

Moderation systems may identify:

• Nudity
• Violence
• Hate speech
• Illegal activities
• Copyright violations

Reported content may be removed without prior notice.

Milk Fish prohibits:

• Illegal content
• Pornographic uploads
• Child exploitation material
• Hate speech
• Copyright infringement
• Violent extremist content

9. AGE-RESTRICTED CONTENT

Milk Fish contains age-restricted content including drama, thriller, and crime entertainment suitable only for users 18 years of age and above.

Viewer discretion is advised.

10. ACCOUNT TERMINATION

Milk Fish reserves the right to:

• Suspend accounts
• Restrict access
• Remove content
• Permanently terminate services

for violations of:

• Platform policies
• Applicable laws
• Community guidelines
• Copyright rules

11. USER RIGHTS

Users may request:

• Account deletion
• Data correction
• Subscription cancellation
• Support assistance

Requests may be submitted through: support@milkfish.co.in

12. DATA RETENTION

Milk Fish may retain user information:

• For legal compliance
• Subscription management
• Fraud prevention
• Security investigations
• Operational analytics

Upon account deletion request, user personal data will be deleted within 30 days, except where retention is required by applicable law.

Data retention duration may vary depending on applicable laws and operational requirements.

13. INTERNATIONAL DATA PROCESSING

Milk Fish services may use cloud infrastructure and third-party systems operating in multiple jurisdictions.

By using Milk Fish, users consent to data processing and storage as required for service functionality.

14. INTELLECTUAL PROPERTY & COPYRIGHT

All platform assets including:

• Logos
• Branding
• UI/UX
• Videos
• Audio
• Graphics
• Artwork
• Source code

remain the property of Milk Fish and are protected under applicable intellectual property laws.

15. GOOGLE PLAY & PLATFORM COMPLIANCE

Milk Fish maintains compliance with:

• Google Play Developer Policies
• OTT platform content guidelines
• Data privacy standards
• Age-restricted content standards
• Applicable Indian laws

Milk Fish reserves rights to modify content visibility, access controls, and moderation systems to maintain compliance.

16. CHANGES TO THIS PRIVACY POLICY

Milk Fish may modify or update this Privacy Policy periodically.

Updated versions shall become effective upon publication on official platform channels.

Users are encouraged to review the Privacy Policy regularly.

17. CONTACT INFORMATION

Milk Fish Legal & Compliance Team

Website: https://www.milkfish.co.in
Support Email: support@milkfish.co.in
Legal Email: support@milkfish.co.in

18. GRIEVANCE OFFICER

In accordance with the Information Technology Act 2000 and IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, the name and contact details of the Grievance Officer are provided below:

Name: Ganta Manoharam
Address: Flat No 208, Central Court Apartment, Somajiguda, Hyderabad – 500082, Telangana, India
Email: support@milkfish.co.in

The Grievance Officer can be contacted for any complaints or concerns regarding the platform, content, or data privacy.

19. FINAL DECLARATION

Milk Fish is structured as a premium OTT entertainment platform and not as a prohibited adult services platform.

Milk Fish implements:

• Age-restriction controls
• Moderation systems
• User reporting tools
• Privacy protection standards
• Secure subscription systems

to maintain responsible platform operations and policy compliance.